What if my baby chews on the crib?
Our cribs are finished with non-toxic product. Unfortunately chewing is not something that we can control, however we do recommend that if this does start to happen you can purchase crib protectors on our retailers’ websites.
What if my baby gets stuck between the slats?
Our cribs are made in accordance with the current safety standards and gaps between the slats are mandatory width apart. This would not be part of a recall. If you have any questions regarding these standards, please refer to the CPSC on our website.
Do you sell Bed frames or rails to convert the stages cribs to a full size bed?
We sell the full-size bed conversion kits or bed frame kits for selected items/brands. It would be advisable to check with our customer care department to confirm this is correct for your product. Shipping costs would apply if ordered through Storkcraft.
Is my crib part of the recall?
The 2009 recall involves Stork Craft drop-side cribs and Stork Craft drop-side cribs with the Fisher-Price logo. This recall does not involve any cribs that do not have a drop-side. This recall does not involve any cribs with metal rod drop-side hardware. It involves only those cribs with plastic trigger and one-hand-system drop-side hardware.
The recall includes Stork Craft cribs with manufacturing and distribution dates between January 1993 and October 2009. This recall also includes Stork Craft cribs with the Fisher-Price logo that have manufacturing dates between October 1997 and December 2004.
What size mattress should I buy for this crib?
The mattress size should be at least 27 1/4“x 51 5/8” and should not exceed more than 6 inches thick. The mattress should be of such length and width that the gap between the mattress and the sides of the crib is not more than 1-3/16 inches when the mattress is pushed into the corner of the crib. This is for safety reasons, ensuring no gaps.
Can I paint my crib?
We do not recommend painting any of our cribs, but if you wish to do so then you should only use non-toxic paint, which has no lead in it.
Please note that any modification to your crib may invalidate your warranty, so please read the warranty coverage shown on your assembly instructions.
Are conversion kits necessary to convert from a crib to a daybed and toddler bed?
No, a conversion kit is not necessary. Everything needed to convert your crib into a daybed or toddler bed should have come with the crib. Please refer to your assembly instructions for your particular model on guidelines for conversion, or contact our customer care department on email: email@example.com, of by the phone: 1-877-274-0277 or through Live Chat on our website.
Do your cribs come with toddler rails?
No, toddler safety rails are not included for our convertible cribs. These can be purchased through any retailer recommended on our website.
What are the weight limits for the daybed and toddler bed stages?
Toddler and day beds are intended for use by a child not less than 15 months old who weighs no more that 50 pounds (27.7kgs). This does not include the mattress weight.
How many pounds will this crib hold?
The limiting factor for using the crib is as a general guide of 50 pounds, however it is more the child size and ability that is a factor. The maximum height given by the standard to use a crib is 35 inches tall. Once a child is able to climb out of the crib, it may be time to move them into a toddler bed.
Are Storkcraft cribs JPMA certified?
Yes, all Storkcraft cribs are Juvenile Products Manufacturers’ Association (JPMA) certified, undergo extensive and rigorous testing, and follow strict safety standards and regulations.
Should I use a crib that was given to me by a friend or relative?
If the crib is brand new as a gift, ensure you have all the original purchase details from the person who gifted the product to you in case of warranty issues. These will be needed to provide service. If second hand, you may use the crib if you are confident that the party giving it to you purchased it new from one of our recognized retailers, you know how it was used and stored, and whether it meets all current safety standards. These can be found on our website, under resources and safety. If you cannot confidently answer the aforementioned criteria, then we recommend that you do not use a second hand crib.
Dressers and Change Tables
Can the changing table be detached from the Crib and Changer combinations?
Please refer to your assembly instructions regarding the detachment of changing tables from your crib. This is particular to your model and brand.
Can I use the top of the dresser as a changing table?
We do not recommend using the top of our dressers for changing. We recommend a stand-alone changing table for safety purposes
What is the weight limit for your changing tables?
Do Storkcraft’s colors match well with other brands?
The best color match would be with other Storkcraft products. We cannot be certain if our colors match well with other brands. There may be variations based on color lots used with each production run.
Do cribs and bunk beds come with mattresses?
Mattresses are available as a separate purchase, they do not come as an included item with cribs, toddler or bunk bed systems unless stated otherwise.
Are your products made with wood or particle board?
All Storkcraft products may be made from a combination of solid wood, veneers, composite and other wood products.
Where can I find my Assembly Instructions?
Assembly Instructions may be glued to the bottom of the crib mattress support, attached to the outside of product, or loose in the box. If you can’t find them there, please check Assembly Instructions on our website or contact our customer service department.
Assembly Instructions may be found inside the box the product arrives in. If you can’t locate them, please either look on product page or Assembly Instructions or contact our customer care department by the email firstname.lastname@example.org.
Can I purchase products directly from your online catalog?
Storkcraft does not sell directly to consumers yet, however we supply a wide range of retailers in Canada and the United States. To determine where to purchase Storkcraft products, please click on any of the products on our website that you are interested in and the Retailers that sell the product will be listed to the right. Please note product availability is subject to retailers’ internal planning and cannot be influenced by Storkcraft.
I have purchased several Storkcraft items for a room set. Can I expect the colors of all the pieces to match exactly?
Not necessarily. There are several variables involved: country of manufacture, type of wood available/used, and painting process. Depending on the country of manufacture, or even wood availability in the same country at different times, the same type of wood may not be used for every manufacturing run of an item. The same painting process may be used on two different types of woods, yet the wood may take the paint differently. Even within one tree, certain sections may react slightly differently to the painting process. This is just the nature of wood. So, while the color will always be very close, there may be slight variations between items, or even within different parts of the same item. Part of the beauty and uniqueness of Storkcraft furniture are these natural variations that indicate real wood fabrication.
My product has a broken part. How can I get a replacement part?
If your product arrives damaged or has a missing part, please contact Storkcraft customer care directly either by email, phone or online. They will be happy to give advice on next steps.
Can the glider cushions be cleaned?
The cushions for the glider are ‘spot cleanable’ with a damp cloth and a fabric cleaner can be used for tougher marks or stains. Cushions should NOT be washed in the washing machine.
Are the glider cushions removable?
Do the gliders lock or recline?
No, the gliders do not have a locking position or recline.
How much weight can Storkcraft gliders hold?
Storkcraft gliders are tested for a static load test of 300 pounds, meaning a person just sitting in the glider. For impact of 225 pounds, which is a person dropping into the seat.
How do I know if my used crib is safe?
Check all parts for anything missing or broken when your new product arrives, that way you will have everything you need to complete assembly.We do not recommend buying a used/old crib in garage sales, as there is usually no way of knowing how old or safe it is, or where it was manufactured. If your crib was manufactured in Canada before 1986, the crib is most likely unsafe. Health Canada changed the safety standards in 1986. In the United States, additional voluntary standards were added in 1988 by ASTM (American Society for Testing and Materials) to make cribs even safer.
How do I know if my Storkcraft product has been recalled?
If you completed your registration card that came with your product or completed the online registration form, you will be notified if there are any safety announcements. Should you have any questions regarding recalls, please contact our customer care department by email: email@example.com or phone number:1-877-274-0277
What do I do if my crib does not meet the safety standards?
We do not recommend using a crib that does not meet the safety standards.
Is it safe to buy a crib in a garage sale?
We do not recommend buying a crib that is sold in a garage sale. You will not necessarily know how the crib was used, maintained, stored and, most importantly,
whether it meets all current safety standards. Cribs that are sold in garage sales are not covered by manufacturers’ warranties.
Are cribs governed by Safety Standards?
Yes. How cribs are to be built and what safety features need to be incorporated into a crib is regulated by the Consumer Product Safety Commission in the United States, and Health Canada in Canada. It is illegal to build and sell cribs that do not meet these safety standards. The best manufacturers build their cribs to include both mandatory and suggested safety standards.
What type of paint is used in cribs?
All our products exceed the JPMA and CPSC standards. If you have any questions on this, you can refer to these sites through our website.
Can I remove the safety stickers off my product?
The safety stickers are meant to be permanent on the product as per the Consumer Product Safety Commission. The sticker contains important information and they are required by law. We do not recommend that you try to remove the stickers, as this action may spoil the surface of the product.
Is my product covered under warranty?
Your product is covered for 1 year warranty from the date of purchase. This warranty is for the original purchaser of the product and is not-transferable.
What does our warranty cover?
The warranty covers manufacture defects in the materials and/or workmanship under normal use of the product.
What does our warranty not cover?
Second hand items, normal wear and tear, abuse or misuse or product neglect, commercial use, accidental damage or damage from natural forces.
How do I claim for service under warranty?
What information do I need to provide when making a claim?
Our Customer Care Team will require the following information
- Information from the white sticker attached to the product, containing model number, manufacturing date and country of manufacture
- A copy of your receipt of purchase
Can the bunk bed ladder be moved to another side?
No, ladders are specifically placed in the space directed on your assembly instructions. They are placed so that they don’t interfere with the safety guard rail on the top bunk.
Can the bunk beds be split into two twin beds?
Yes, our current models can be separated into two twin beds when your children get older. You do not need to purchase any separate hardware or parts.
Can I only use the top bunk and leave the bottom empty?
The top bunk can be used without the bottom bunk being occupied, however the bottom bunk must be assembled correctly as per the assembly instructions, due to safety reasons.
What is the weight limit for the bunk beds?
The weight limit is 165 pounds per bed.