On behalf of Stork Craft and its employees, we would like to wish everyone a wonderful holiday season and a very Happy New Year. Have a joyous and memorable Christmas and we will be back to work starting Tuesday, December 29th.
Stork Craft has been making some positive strides in light of the high demand for drop-side crib conversion kits. The initial surge of of inquiries and requests have been taken care of, and everybody should be able to access our online repair kit form at www.storkcraft.com
We have already processed and shipped out thousands of drop-side repair kits and have received confirmation that some customers have already received their parts. Again, the fastest way to request your repair kit is through our website as our phone lines are still being tied up with calls.
We thank you for your patience and understanding during this time. Parts are being shipped out in priority sequence. Please understand that we are processing tens of thousands of orders and are shipping them out as quickly as we can.
Here are some positive responses we have received from our valued Stork Craft customers:
My name is Jennifer and I have a 9 month old son who sleeps in a Fisher Price, Storkcraft drop side crib. He loves his crib and sleeps really well in it. We are first time parents so may have a tendancy to be cautious, one might say overly cautious with our son.
When I saw the crib recall I panicked and thought we would have to buy a new crib. Money is tight as I am on maternity leave and we just bought a new house, a crib was definitely not in the budget. Much to my deligh I found the blog that Adam S. from Strokcraft was responding to and was happy to see so many positive reviews of your cribs even with the recall. I was able to blog my concerns and questions and Adam responded as quick as he could. We received our repair kit less then 2 weeks after we emailed our information to Storkcraft.
I have been very pleased with Storkcraft through what could have been a very stressful time. Thanks so much for taking responsibility and thanks for responding so quickly!!
Keep up the good work
-I had a recalled crib, which I sold when my daughter out grew it (at the same price that I paid for it)
It was my dream crib, solid as a rock right up until the day it left. Beautiful and I would buy it again, and again and again.
Im sorry that there is so much negative gossip about these cribs. Mine was put together correctly and I NEVER had any concerns, even after the brackets were recalled, I checked mine, they were fine, I ordered the new brackets, and that was that. I am so sorry to see these wonderful cribs coming off the market. I searched for a long time to find a retailer in Edmonton who carried it, and it is a shame other families are losing out on this amazing product.
I stand behind my storkcraft crib
-I also received my kit today. Thanks so much for the quick response from Storkcraft!!
MOUNT LAUREL, N.J. November 23, 2009 – To alleviate confusion that is in the media regarding the recently announced recall of certain drop-side cribs, the Juvenile Products Manufacturers Association (JPMA), the not for profit trade association that promotes infant safety and the development of recognized ASTM International product safety standards, reassures the public regarding the safety of properly used, drop side cribs.
All new cribs on the market today must meet minimum government requirements. In addition, there are consensus performance standards, which are established by ASTM with involvement of the government and recognized experts, to which JPMA certifies cribs and other durable infant products. JPMA also reminds parents and care givers, that when you assemble a crib to the manufacturer’s instructions and use it properly, a crib provides the safest sleeping environment for baby.
Recent media reports notwithstanding, cribs are intended to last for years (or multiple births) when properly cared for. Crib instructions which are attached to cribs include information on assembly, maintenance, cleaning, storage and use.
“JPMA believes that instead of alarming parents, we should work together to educate them about the importance of the proper use, assembly and reassembly of cribs and how to provide the safest sleep environment for a child,” said Mike Dwyer, JPMA Executive Director. “The safest place for a child is in a fully functional, properly assembled crib. Parents are urged to closely inspect the hardware and stability of their cribs to ensure all parts are in place and secure when assembling and re-assembling cribs.”
The Consumer Products Safety Committee has NEVER said that a properly assembled crib with fully functional hardware should not be used. Each year hundreds of deaths occur when children are placed in a sleep environment that is not specifically designed for children. Parents should continue using properly assembled cribs in good condition as it provides the safest sleep environment for children.
JPMA suggests the following safety tips to sustain the proper lifespan of your crib:
Parents should not use any crib with missing, broken or loose hardware parts. Crib slats or spindles should be spaced no more than 2 3/8 inches apart, and none should be loose or missing. Also NEVER use a crib with corner posts over 1/16 of an inch above the end panels (unless they’re over 16 inches high for a canopy).
NEVER place infants to sleep on pillows, sofa cushions, adult beds, waterbeds, beanbags, or any other surface not specifically designed for infant sleep. NEVER place the crib near windows, draperies, blinds, or wall mounted decorative accessories with long cords.
When using a drop side crib parents and care givers should check to make sure the drop side or any other moving parts operate properly. Parents should be sure that hardware is installed properly. When assembling and disassembling drop side cribs, parents should always confirm that the parts are reassembled following the manufacturers guidelines as listed in the instructions.
Always check all sides and corners of the crib to assure proper assembly with no openings that may entrap a child. The crib mattress should fit snugly with no more than two fingers width, one-inch, between the edge of the mattress and the crib side. Otherwise, the baby can get trapped between the mattress and the side of the crib.
Do not try to repair any side of the crib without manufacturer approved hardware.
Putting a broken side up against the wall does not solve the problem and can often make it worse.
JPMA is pleased to note that the Consumer Product Safety Commission (CPSC) recognizes the importance of urging parents and caregivers to closely inspect the hardware and stability of their cribs to ensure all parts are in place and secure when assembling and re-assembling cribs.
Recent recalls of juvenile products highlights the importance of proper assembly and use of cribs. Many older cribs do not meet all current safety standards. Even if you are on a tight budget, you should not purchase an old crib at a garage sale or accept a hand-me-down crib that may not meet current Federal and ASTM standards.
For additional tips on how to keep baby safe, including a list of JPMA Certified cribs, please visit www.jpma.org .
“We are all committed to making sure that baby’s sleep environment is as safe as possible,” said Amy Chezem, JPMA Communications Director and mother of two. “We have consistently promoted safe sleeping practices and the importance of ensuring proper assembly and use of products that have long provided the safest place to sleep for babies.”
The Juvenile Products Manufacturers Association is a national trade organization of more than 250 companies in the United States, Canada, and Mexico. JPMA exists to advance the interests, growth, and well-being of North American prenatal to preschool product manufacturers, importers, and distributors marketing under their own brands to consumers. It does so through advocacy, public relations, information sharing, product performance certification, and business development assistance conducted with appreciation for the needs of parents, children, and retailers.
Juvenile Products Manufacturers Association (JPMA)
15000 Commerce Parkway, Suite C
Mount Laurel, NJ 08054
Follow us on Twitter @JPMA.
*** Please DO NOT leave your parts replacement or product inquires in the comments below. Contact customer service at email@example.com or 1-877-274-0277 for service. ***
Here are a few key points I’d like to highlight and update about the current situation:
-This was a voluntary recall of Stork Craft drop-side cribs with plastic hardware in conjunction with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada
-This recall includes all Stork Craft cribs with plastic hardware made between January 1993 and October 2009. This recall includes all Stork Craft cribs with the Fisher-Price logo with plastic hardware made between October 1997 and December 2004.
-Repair kits are being sent-out to customers in priority sequence. You can order your repair kit on Stork Craft’s website, by e-mail (firstname.lastname@example.org) or by telephone (Toll Free – 1-877-274-0277).
-These repair kits have been tested and approved by Stork Craft, the CPSC and Health Canada
-The website, which was initially slowed by the overload of traffic on Tuesday, is working much better now and is the best way to order your replacement kit
We thank you for your patience and are working hard to process your replacement kit orders as quickly as we can.
A Message from Stork Craft Manufacturing Inc.
Thank You to Our Loyal and Dedicated Customers!
Dear Stork Craft Customers:
During this voluntary recall, we are very thankful to have committed caring customers! We value your support and appreciate the confidence you have shown in our company. We are pleased that you have chosen Stork Craft quality products for your family. We understand that you have many options when purchasing a crib. For this reason, we are grateful for the trust and confidence you have placed in our products.
We would like to recognize some of our loyal and dedicated customers for their positive comments on Stork Craft’s blog:
“We love our storkcraft crib and have had no problems with it! 4 moves, 3 kids and the crib is still in great working shape. We are glad to be getting the repair kit to continue its use. email@example.com worked perfectly fine for us. Thanks for the hard work to correct the issue.”
“I have always purchased Storkcraft cribs; my first one I bought was in 1982. Never have I experienced any problems with any of my cribs. I heard about the same recall issue a few years ago, but it was another crib company, not Storkcraft. Should we not be concerned about all drop-side cribs from all companies? Too bad you have had to endure the bad rap on behalf of all crib companies. Good luck Storkcraft!!”
“I just wanted you to know we have used your dropside crib for both of our daughters and we couldn’t be happier with your product. It sounds as though the unfortunate incidents were precipitated by people using your product incorrectly.
What a shame. Our drop side crib has been a Godsend. It made it so much easier to put our daughters to bed.
I hope this works itself out and you can continue to make fine furniture for babies every where.”
“Just wanted to stop by and say I LOVE my crib, and …I don’t feel this is an issue. You guys make exceptional products, and it is a shame that your good name has been sullied by this. I feel that if the instructions (which are very clear and concise) are followed carefully, there is minimal risk. Keep up the good work, and I hope that you will rethink the decision to stop production on drop-side cribs, as they are a real help to those of us with back problems or in wheelchairs.”
“What people do not seem to understand is that every company has had a recall. Just because they happened on drop-side cribs does not mean that they happened (only) on Stork Craft cribs! The media is reporting false information. STORK CRAFT IS THE BEST MOST TRUSTWORTHY COMPANY. I love Stork Craft and will continue to use it and recommend it to everyone!”
“I have nothing but positive things to say about Storkcraft. As far as I am concerned, their products are exceptional. I am a mother of twin boys, and own 2 drop-side Storkcraft cribs. My boys (13 months old) are quite active and rambunctious in their cribs. We have had no issues whatsoever. I have requested the kit, and will be putting it on both cribs as a precautionary measure. I am not at all concerned, and will continue to support Storkcraft.”
The Stork Craft team
Update June 17, 2014-
*** Please DO NOT leave your parts replacement or product inquires in the comments below. Contact customer service as listed in the information below for service. ***
Got questions about your furniture, or need some extra help with replacing parts or assembly? Don’t hesitate to email us at firstname.lastname@example.org or call 1-877-274-0277 (Customer service is open M – F, 7:00AM – 3:00PM Pacific Standard Time). We are here to hear and help you out. To make sure that our customer service representatives can service you as efficiently and effectively as possible, please make sure to include all your Storkcraft product’s information as follows:
-Product name and model #
-Country of manufacture
-Date of manufacture
-Part ID of the damaged part as according to the instruction manual (if you are requiring replacement parts).
View the video here
*** Please DO NOT leave your parts replacement or product inquiries in the comments below. Contact customer service at email@example.com or 1-877-274-0277 for service. ***
Dear Stork Craft customers,
This recall involves Stork Craft drop-side cribs and Stork Craft drop-side cribs with the Fisher-Price logo. This recall does not involve any cribs that do not have a drop-side. This recall does not involve any cribs with metal rod drop-side hardware. It involves only those cribs with plastic trigger and one-hand-system drop-side hardware.
This recall includes Stork Craft cribs with manufacturing and distribution dates between January 1993 and October 2009. This recall also includes Stork Craft cribs with the Fisher-Price logo that have manufacturing dates between October 1997 and December 2004
We’re currently working through the initial surge of inquiries and requests at the moment. It is very busy here and we are doing our best to meet the demand. Requests for conversion repair clips require the following information:
-model number of your crib
-the date of manufacture
-the country of manufacture
-complete shipping information
All of these can be found on the bottom right corner of the mattress baseboard (under the mattress).
We are experiencing heavy traffic on our website. If you find that you are having difficulties getting through to Stork Craft’s website, please send this information to: firstname.lastname@example.org or call Stork Craft toll free at 1-877-274-0277.
This recall is in place because the crib’s drop-side plastic hardware can break, deform, or parts can become missing causing the drop-side to detach. A crib with any of the four corners detached can lead to a safety issue.
The cribs involved in the serious incidents that the CPSC and Health Canada have documented had plastic drop-side hardware that had broken, missing, or deformed claws, connectors, tracks, of flexible tabs stops; loose or missing metal spring clips; stripped screws; and/or drop-sides installed upside-down. The conversion clips will essentially render the drop-side immovable.
Once we have the required information, I can get your order processed for you. I thank you for your patience and we will be doing our very best to get you your repair kit.
Manager, E-Marketing and Social Media
Canwood Furniture, currently available on walmart.com, has been a huge success since Stork Craft purchased and relaunched this furniture line. I thought that with the increasing interest for Canwood products that I could answer some of your frequently asked questions:
1) When will Canwood be available in Canada?
Canwood will be available in BC by the end of November and it can be found at McKenzie’s Countrywide, Totem Furniture, Northern Furniture and TJ’s the Kiddies store. As for the rest of the country, it should be available by January 2010. Stay tuned to this blog for more details on which retailers will carry Canwood in Canada when the information becomes available.
2) What type of wood is Canwood made with?
Canwood Furniture is made of pine.
3) What is the weight limit for a Canwood Loft Bed or Bunk Bed?
The maximum weight for a Canwood Loft Bed or Bunk Bed is 165 lbs.
4) How high is the Whistler Junior Loft Bed from the floor to the bottom of the bed?
28-7/8″ from the floor to the underside of the bed rail.
5) Do I need a boxspring for my Canwood bed?
A box spring is not required, though one can be used in the Twin Bed configuration. A box spring cannot be used in the upper bed of a bunk or a loft bed configuration as it would raise the mattress up above the guard rails.
Less than two weeks remain in the Stork Craft Soom Soom Toddler Bed Giveaway at Barefoot Mommies…You can enter as many times as you want so enter today and enter often! Lucky winner receives a Soom Soom Toddler Bed shipped to his or her house in the color of their choice.
I have to admit that this is my first ever experience blogging. When I was hired by Stork Craft back in May, creating a Stork Craft Blog and signing us up for Facebook and Twitter accounts were only a small part of my job description. Things started slow….really slooooooooooooooooooow. If I remember correctly, Stork Craft only had 4 followers of this blog in the first month of its existence (one of them being myself).
Being new to the ‘Social Media World’ I was discouraged with the lack of instant results. Why weren’t more people reading our blog? I kept telling myself that I had to be patient and that eventually the readers will come. Being one of the the world’s largest baby furniture manufacturers in the world, I knew we had the customer base. But did the customers know that Stork Craft was finally online and ready to connect with them?
Through contests and other Mommy Blogs being extremely helpful with tips and referrals (Dee at Twoofakind, Jolly Mom, Barefoot Mommies and J Leigh Designz) we have finally achieved a strong reader base for this blog, on Facebook and Twitter. While we certainly have a ways to go before I will be fully satisfied with the Social Media Department here at Stork Craft, I can safely say that there is nothing that I enjoy more at work than interacting and connecting with customers and fans of Stork Craft online. Whether it be a simple email asking me questions about new products, or comments on our blog, or tweets on Twitter, or thumbs up on Facebook, the feeling that I get from responding to customers is one of satisfaction and gratitude.
Thank you Mommy Bloggers, fans and customers of Stork Craft who continue to read this blog and show interest in our company. Your support is what motivates me to make this blog what it is today. Feel free to contact me at anytime if you have any questions or comments about our products. Blog post suggestions are always welcome too