Official Stork Craft Blog

Stork Craft Q&A regarding recall on drop-side cribs

Update June 17, 2014-

*** Please DO NOT leave your parts replacement or product inquires in the comments below.  Contact customer service as listed in the information below for service. ***

Got questions about your furniture, or need some extra help with replacing parts or assembly?  Don’t hesitate to email us at parts@storkcraft.com or call 1-877-274-0277 (Customer service is open M – F, 7:00AM – 3:00PM Pacific Standard Time).  We are here to hear and help you out.  To make sure that our customer service representatives can service you as efficiently and effectively as possible, please make sure to include all your Storkcraft product’s information as follows:

-Product name and model #

-Country of manufacture

-Date of manufacture

-Part ID of the damaged part as according to the instruction manual (if you are requiring replacement parts).

 

Thank you!

 

***

 

View the video here

Stork Craft Recall Information

*** Please DO NOT leave your parts replacement or product inquires in the comments below.  Contact customer service at parts@storkcraft.com or 1-877-274-0277 for service. ***

 

Dear Stork Craft customers,

This recall involves Stork Craft drop-side cribs and Stork Craft drop-side cribs with the Fisher-Price logo. This recall does not involve any cribs that do not have a drop-side. This recall does not involve any cribs with metal rod drop-side hardware. It involves only those cribs with plastic trigger and one-hand-system drop-side hardware.

This recall includes Stork Craft cribs with manufacturing and distribution dates between January 1993 and October 2009. This recall also includes Stork Craft cribs with the Fisher-Price logo that have manufacturing dates between October 1997 and December 2004

We’re currently working through the initial surge of inquiries and requests at the moment. It is very busy here and we are doing our best to meet the demand. Requests for conversion repair clips require the following information:

-model number of your crib
-the date of manufacture
-the country of manufacture
-complete shipping information

All of these can be found on the bottom right corner of the mattress baseboard (under the mattress).

We are experiencing heavy traffic on our website. If you find that you are having difficulties getting through to Stork Craft’s website, please send this information to: parts@storkcraft.com or call Stork Craft toll free at 1-877-274-0277.

This recall is in place because the crib’s drop-side plastic hardware can break, deform, or parts can become missing causing the drop-side to detach. A crib with any of the four corners detached can lead to a safety issue.

The cribs involved in the serious incidents that the CPSC and Health Canada have documented had plastic drop-side hardware that had broken, missing, or deformed claws, connectors, tracks, of flexible tabs stops; loose or missing metal spring clips; stripped screws; and/or drop-sides installed upside-down. The conversion clips will essentially render the drop-side immovable.

Once we have the required information, I can get your order processed for you. I thank you for your patience and we will be doing our very best to get you your repair kit.

Warmest regards,

Adam Segal
Manager, E-Marketing and Social Media

Canwood Furniture – Frequently Asked Questions


Canwood Furniture, currently available on walmart.com, has been a huge success since Stork Craft purchased and relaunched this furniture line. I thought that with the increasing interest for Canwood products that I could answer some of your frequently asked questions:

1) When will Canwood be available in Canada?
Canwood will be available in BC by the end of November and it can be found at McKenzie’s Countrywide, Totem Furniture, Northern Furniture and TJ’s the Kiddies store. As for the rest of the country, it should be available by January 2010. Stay tuned to this blog for more details on which retailers will carry Canwood in Canada when the information becomes available.

2) What type of wood is Canwood made with?
Canwood Furniture is made of pine.

3) What is the weight limit for a Canwood Loft Bed or Bunk Bed?
The maximum weight for a Canwood Loft Bed or Bunk Bed is 165 lbs.

4) How high is the Whistler Junior Loft Bed from the floor to the bottom of the bed?
28-7/8″ from the floor to the underside of the bed rail.

5) Do I need a boxspring for my Canwood bed?
A box spring is not required, though one can be used in the Twin Bed configuration. A box spring cannot be used in the upper bed of a bunk or a loft bed configuration as it would raise the mattress up above the guard rails.

Time is running out to win a toddler bed!

Less than two weeks remain in the Stork Craft Soom Soom Toddler Bed Giveaway at Barefoot Mommies…You can enter as many times as you want so enter today and enter often! Lucky winner receives a Soom Soom Toddler Bed shipped to his or her house in the color of their choice.

Enter now

Social Media has helped us connect with you

I have to admit that this is my first ever experience blogging. When I was hired by Stork Craft back in May, creating a Stork Craft Blog and signing us up for Facebook and Twitter accounts were only a small part of my job description. Things started slow….really slooooooooooooooooooow. If I remember correctly, Stork Craft only had 4 followers of this blog in the first month of its existence (one of them being myself).

Being new to the ‘Social Media World’ I was discouraged with the lack of instant results. Why weren’t more people reading our blog? I kept telling myself that I had to be patient and that eventually the readers will come. Being one of the the world’s largest baby furniture manufacturers in the world, I knew we had the customer base. But did the customers know that Stork Craft was finally online and ready to connect with them?

Through contests and other Mommy Blogs being extremely helpful with tips and referrals (Dee at Twoofakind, Jolly Mom, Barefoot Mommies and J Leigh Designz) we have finally achieved a strong reader base for this blog, on Facebook and Twitter. While we certainly have a ways to go before I will be fully satisfied with the Social Media Department here at Stork Craft, I can safely say that there is nothing that I enjoy more at work than interacting and connecting with customers and fans of Stork Craft online. Whether it be a simple email asking me questions about new products, or comments on our blog, or tweets on Twitter, or thumbs up on Facebook, the feeling that I get from responding to customers is one of satisfaction and gratitude.

Thank you Mommy Bloggers, fans and customers of Stork Craft who continue to read this blog and show interest in our company. Your support is what motivates me to make this blog what it is today. Feel free to contact me at anytime if you have any questions or comments about our products. Blog post suggestions are always welcome too :)

FurnishWEB software selected by Stork Craft

FurnishWEB Software Suite Selected by Stork Craft Manufacturing, Inc.for Order and Inventory Tracking

(Blacksburg, VA) — Internet Databases, developer of FurnishWEB, a dealer and sales representative portal for the home furnishings industry, featuring a comprehensive online order, inventory, shipping and tracking system, announced that Stork Craft Manufacturing, Inc. selected the FurnishWEB software suite to offer clients access to its superior quality juvenile product line.

According to Barry Welch, developer of FurnishWEB, “We have found Stork Craft to be as approachable and engaging to work with as they represent themselves online. Stork Craft uses social media—including the Stork Craft Blog and @StorkCraft on Twitter—to communicate as a team their enthusiasm for their company and products and to interact with their customers. FurnishWEB’s data management system will only enhance Stork Craft’s ability to offer comprehensive information and personal service to its customers.”

“FurnishWEB is great value add for our dealer and sales force network by providing a heighten customer service support system,” said Dan Ward, VP of Sales and Marketing. “FurnishWeb’s technology allows instant and up-to-date information with orders, shipments, inventory, product knowledge, and sales. Stork Craft is very excited to have partnered with FurnishWEB using their innovative technology.”

Soom Soom Toddler Bed Giveaway………. Why should you enter?


Here are 5 reasons why you should enter the Barefoot Mommies Soom Soom Toddler Bed Contest:

1) This is one of the highest rated Toddler Beds on the market receiving 5/5 stars on most major retailers sites

2) You can enter as many times as you want…The more you enter, the better your chance of winning

3) If you are the big winner, you can choose whichever color of Soom Soom Toddler Bed that you like

4) It costs nothing to enter, and it’s open to the US and Canada!

5) Your toddler would love to have this bed!

Stork Craft introduces new Bradford Crib

Stork Craft is pleased to introduce the all-new Bradford Stages Crib. Pictured above in Espresso, the Bradford is a 4-in-1 (crib to day bed to toddler bed to full size bed) which provides value and longevity for customers who purchase this crib. A great feature is the 3-drawer changer that attaches to the side of the crib, giving this crib everything you need for your baby. It is beautifully designed and made of high-quality wood, ensuring that your baby is safe and secure. Stork Craft has been keeping babies safe for over 60 years.

The Stork Craft Bradford Stages Crib will be released in early 2010, so stay tuned for more details on which retailers will be carrying it…

Stork Craft gets spooky for Halloween!





Since Halloween falls on a Saturday, Stork Craft decided to get into the spirit early with employees dressing-up in costume for work today. There were some great costumes in the office that made for a fun yet fierce competition…So who had the best costume?

We had an office-wide vote and the winner of Stork Craft’s top costume is…’Sumo Elvis’! I mean, Amy. Congratulations Amy and enjoy the Canucks game.

Who would you have voted for?

Win a Stork Craft Toddler Bed NOW!

Barefoot Mommies along with Stork Craft have teamed up to giveaway a Stork Craft Soom Soom Toddler Bed to one lucky reader! This is the giveaway that everybody has been waiting for and it is finally here!

To enter, please visit Barefoot Mommies Gift Guide to enter.

First required entry is to follow Stork Craft on Facebook

Second required entry is to follow Stork Craft on Twitter

Third required entry for following the Stork Craft Blog

Good luck everyone!