Stork Craft Manufacturing Inc. is an industry leader in design, manufacture and distribution of juvenile products. Stork Craft is one of the world’s leading juvenile furniture manufacturers. Keeping babies safe is our #1 priority!
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Feel free to ask questions about our new cribs in this post. such as:
1) Where can I buy one?
2) What is currently available?
3) Do these cribs convert to day beds, toddler beds, etc?
I will be happy to answer any of your questions
Hello – We received our crib (purchase through Target) earlier in the week – only to find that it missing a critical piece. We are expecting our baby any day now and did not anticipate your product would be defective.
In addition – my husband and I tried calling multiple times on different days only to be met with a busy signal OR an answer but being put on hold for extended periods of time ONLY to be hung up on. This happened EVERY time except 1x when we finally spoke to a rep… whose only solution, it seems is to make us wait even longer to get the 1 part we need.
As of Tuesday, 2/18 – she advised that it would ship out in the next 1-3 business days and then it could only ship ground…so I probably wouldn’t get it until next week – which may be after our baby is already here.
I am VERY disappointed in your lack of QA… your ridiculous excuse for a call center… and for the customer care team that isn’t doing everything they can to take care of customers.
MF Date 10/2013
Parts order reference 394011
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Stork Craft Manufacturing Inc.
12033 Riverside Way, Suite 200
Canada V6W 1K6