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Stork Craft Q&A regarding recall on drop-side cribs

Update June 17, 2014-

*** Please DO NOT leave your parts replacement or product inquires in the comments below.  Contact customer service as listed in the information below for service. ***

Got questions about your furniture, or need some extra help with replacing parts or assembly?  Don’t hesitate to email us at parts@storkcraft.com or call 1-877-274-0277 (Customer service is open M – F, 7:00AM – 3:00PM Pacific Standard Time).  We are here to hear and help you out.  To make sure that our customer service representatives can service you as efficiently and effectively as possible, please make sure to include all your Storkcraft product’s information as follows:

-Product name and model #

-Country of manufacture

-Date of manufacture

-Part ID of the damaged part as according to the instruction manual (if you are requiring replacement parts).

 

Thank you!

 

***

 

View the video here

93 Comments

  1. by Anonymous on November 26, 2009 at 7:12 am

    is model 4750-1 included in the recall?

  2. by Adam S. on November 26, 2009 at 8:27 am

    Hi there,Can you please be more specific with the model number, name of crib and color?For example, 04861-14L, Laura Crib in Oak.

  3. by Anonymous on November 27, 2009 at 4:44 pm

    Is the Ragazzi Classico drop side crib included in the recall. I purchased one new in 2008.

  4. by Adam S. on November 28, 2009 at 12:10 pm

    No, this recall is for Stork Craft drop-side cribs with plastic hardware made between January 1993 and October 2009. . Stork Craft drop-side cribs with the Fisher-Price logo with plastic hardware made between October 1997 and December 2004.Ragazzi is not included in this recall.

  5. by Anonymous on December 2, 2009 at 2:17 pm

    i need to find out if model # 04588-489 made in march 2009 has been recalled?? if so how do i get replacement parts

  6. by Adam S. on December 2, 2009 at 2:32 pm

    04588-489 is a fixed-side crib and is not included in this recall.

  7. by Anonymous on December 2, 2009 at 2:57 pm

    thank you so much for your time. I have not yet opened the crib and didnt want to open it yet to see if the hardware was plastic.:)

  8. by Anonymous on December 8, 2009 at 9:40 am

    Is Model#65595 from 1995 still safe for use.It is in perfect condition as it is a cottagecrib used by visitors.

  9. by Adam S. on December 8, 2009 at 9:46 am

    Model #65595 is included in this voluntary recall, as your crib requires the double trigger replacement kit. Please email parts@storkcraft.com with:In order for us to provide you with the proper conversion clip, please provide the following information regarding each of your cribs. This information can be found on bottom right corner of the mattress base (under the mattress on the instruction sheet). • Model • Date of manufacture • Country of manufacture Of course, we will also need your shipping information: • Name • Complete address (including apartment number and apartment buzz code if required) • City, State / Province • Country • Zip / Postal Code • Phone number Once we have this information, we will get your order into our system immediately.

  10. by Adam S. on December 8, 2009 at 9:49 am

    Important Message from CPSC:CPSC would like to remind parents not to use any crib with missing, broken, or loose parts. Make sure to tighten hardware from time to time to keep the crib sturdy. When using a drop-side crib, parents should check to make sure the drop-side or any other moving part operates smoothly. Always check all sides and corners of the crib for disengagement. Any disengagement can create a gap and entrap a child. In addition, do not try to repair any side of the crib, especially with tape, wire or rope.

  11. by Anonymous on December 10, 2009 at 6:35 pm

    We have a Ragazzi crib manufactured between 1996-1998 and still in use. The long rail part at the ends of the crib are metal but the claw on the drop down peice/side rail are plastic. Is this crib included in the recall? Is it advisable to install the kit and make it a fixed rail crib? Preference would be to make it fixed. Can I order the kit for this crib from Stork Craft?

  12. by Adam S. on December 11, 2009 at 8:49 am

    No, this crib is not included in the recall. The recall is for:• Stork Craft drop-side cribs with plastic hardware made between January 1993 and October 2009. • Stork Craft drop-side cribs with the Fisher-Price logo with plastic hardware made between October 1997 and December 2004.It is important to note that all Stork Craft cribs, including these cribs, continue to be JPMA certified (Juvenile Products Manufacturers Association) and meet or exceed all current USA and Canadian national safety standards.Important Message from CPSC:CPSC would like to remind parents not to use any crib with missing, broken, or loose parts. Make sure to tighten hardware from time to time to keep the crib sturdy. When using a drop-side crib, parents should check to make sure the drop-side or any other moving part operates smoothly. Always check all sides and corners of the crib for disengagement. Any disengagement can create a gap and entrap a child. In addition, do not try to repair any side of the crib, especially with tape, wire or rope.

  13. by FaiMay MaMa on December 21, 2009 at 4:35 pm

    I have 3 storkcraft Drop-side Cribs, are they part of the recall item? Crib #1* Model Number : 03432* Date of Manufacture: Aug 11, 1995* Country of Manufacture: Canada Crib #2* Model Number : 65592* Date of Manufacture: Aug 4, 1995* Country of Manufacture: Canada Crib #3* Model Number : 05561-761* Date of Manufacture: Jul 19, 1995* Country of Manufacture: Canada

  14. by Anonymous on January 17, 2010 at 9:09 am

    I need to find out if model # 05562-27P made in July 1996 has been recalled? Thank you

  15. by Adam S. on January 18, 2010 at 8:47 am

    To FaiMay MaMa, Crib #1 – Yes, this requires a 2 trigger retro kitCrib #2 – Yes, this requires a 2 trigger retro kitCrib #3 – Yes, this requires a 2 trigger retro kit

  16. by Adam S. on January 18, 2010 at 8:48 am

    To the Anonymous poster from January 17th, 05562-27P is part of the recall and requires a single trigger retro kit.

  17. by Anonymous on January 18, 2010 at 9:14 pm

    I have a Stork Craft Aspen Stage Crib Model # 04588-32C Made in Apr 2008. Is it in the recall??? Also it would be nice to have found a page with model # and crib names that are being recalled.

  18. by Adam S. on January 19, 2010 at 8:16 am

    Yes, 04588-32C is part of the recall. Please go to http://www.storkcraft.com to fill out the recall form or email parts@storkcraft.com. Please provide the following information regarding each of your cribs. This information can be found on bottom right corner of the mattress base (under the mattress on the instruction sheet).• Model • Date of manufacture • Country of manufacture Of course, we will also need your shipping information: • Name • Complete address (including apartment number and apartment buzz code if required) • City, State / Province • Country • Zip / Postal Code • Phone number Once we have this information, we will get your order into our system immediately.

 

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