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Stork Craft Q&A regarding recall on drop-side cribs

Update June 17, 2014-

*** Please DO NOT leave your parts replacement or product inquires in the comments below.  Contact customer service as listed in the information below for service. ***

Got questions about your furniture, or need some extra help with replacing parts or assembly?  Don’t hesitate to email us at parts@storkcraft.com or call 1-877-274-0277 (Customer service is open M – F, 7:00AM – 3:00PM Pacific Standard Time).  We are here to hear and help you out.  To make sure that our customer service representatives can service you as efficiently and effectively as possible, please make sure to include all your Storkcraft product’s information as follows:

-Product name and model #

-Country of manufacture

-Date of manufacture

-Part ID of the damaged part as according to the instruction manual (if you are requiring replacement parts).

 

Thank you!

 

***

 

View the video here

103 Comments

  1. by ali on February 22, 2015 at 10:08 am

    I have a Ragazzi 2001 drop side crib that converts to a full size bed. We have lost the directions on how to move the drop side of the crib up and down.

    • by Dawn on March 11, 2015 at 7:52 am

      Hi Ali,

      Please contact our customer service department at 1-877-274-0277 or email parts@storkcraft.com. They will be able to evaluate your crib and advise on any instruction booklets.

      To make sure that our customer service representatives can service you as efficiently and effectively as possible, please make sure to include all your Storkcraft product’s information as follows:

      -Product name and model #

      -Country of manufacture

      -Date of manufacture

      Thank you!

 

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