*** Please DO NOT leave your parts replacement or product inquiries in the comments below. Contact customer service at firstname.lastname@example.org or 1-877-274-0277 for service. ***
Dear Stork Craft customers,
This recall involves Stork Craft drop-side cribs and Stork Craft drop-side cribs with the Fisher-Price logo. This recall does not involve any cribs that do not have a drop-side. This recall does not involve any cribs with metal rod drop-side hardware. It involves only those cribs with plastic trigger and one-hand-system drop-side hardware.
This recall includes Stork Craft cribs with manufacturing and distribution dates between January 1993 and October 2009. This recall also includes Stork Craft cribs with the Fisher-Price logo that have manufacturing dates between October 1997 and December 2004
We’re currently working through the initial surge of inquiries and requests at the moment. It is very busy here and we are doing our best to meet the demand. Requests for conversion repair clips require the following information:
-model number of your crib
-the date of manufacture
-the country of manufacture
-complete shipping information
All of these can be found on the bottom right corner of the mattress baseboard (under the mattress).
We are experiencing heavy traffic on our website. If you find that you are having difficulties getting through to Stork Craft’s website, please send this information to: email@example.com or call Stork Craft toll free at 1-877-274-0277.
This recall is in place because the crib’s drop-side plastic hardware can break, deform, or parts can become missing causing the drop-side to detach. A crib with any of the four corners detached can lead to a safety issue.
The cribs involved in the serious incidents that the CPSC and Health Canada have documented had plastic drop-side hardware that had broken, missing, or deformed claws, connectors, tracks, of flexible tabs stops; loose or missing metal spring clips; stripped screws; and/or drop-sides installed upside-down. The conversion clips will essentially render the drop-side immovable.
Once we have the required information, I can get your order processed for you. I thank you for your patience and we will be doing our very best to get you your repair kit.
Manager, E-Marketing and Social Media