Contact Us: FAQ

Answering your questions from assembly instructions to furniture care information

  1. General Questions
  2. Cribs/Changing Tables
  3. Gliders
  4. Safety
  5. Pricing
  6. Color Match

 

(1) General Questions

1. Do you sell the rails to connect the stages crib to a full size bed?
We do not sell the bed rails. The rails must be purchased separately from a bed rail retailer.

2. When the crib is converted into a full size bed, does it still take the same mattress size as a crib did?
No. The mattress size for the bed is a full size or double. The crib mattress can not be used for the full size mode.

3. Should I use a crib that was given to me by a friend or relative?
You may use such a crib so long as you are confident that the party giving it to you purchased it new, you know how it was used and stored, and whether it meets all current safety standards.

4. Can I purchase Stork Craft products directly from your on-line catalogue?
Stork Craft does not sell directly to consumers, but supplies a wide range of retailers in Canada and the United States. To determine where to purchase Stork Craft products, please click on any of the retailer logos listed on our website here and use the store locator to detect the store nearest to you. Please note, product availability and the location where the product is available at are subject to retailers’ internal planning and cannot be influenced by Stork Craft.

5. My Stork Craft product has a broken part. Should I return it to the retailer?
No. If your Stork Craft product has a broken or missing part, you should first contact Stork Craft customer service directly either by email or telephone.

Email: parts@storkcraft.com
Phone (toll free): 1-877-274-0277 (Monday to Friday, 7 AM to 3 PM Pacific Standard Time)

They will be able to get you the necessary part(s) to make your Stork Craft product whole again.

6. Where can I get a replacement part for my Stork Craft product?
To order any Stork Craft parts please contact Stork Craft Customer Service directly:

Online: http://www.storkcraft.com/PartsOrder.aspx

Email: parts@storkcraft.com

Phone (toll free): 1-877-274-0277 (Monday to Friday, 7 AM to 3 PM Pacific Standard Time)

7. Lost Instructions, where can I find them?
Instructions are glued to the bottom of the mattress support. If you can’t find them there, please check Assembly Instructions on our website.

8. Has the bracket recall been corrected?
Yes, the recall has been corrected. All cribs are now shipped with the new brackets.

(2) Cribs/Changing Tables

9. Are Stork Craft cribs JPMA certified?
Yes, All Stork Craft products are Juvenile Products Manufacturers’ Association (JPMA) certified, undergo extensive and rigorous testing, and follow strict safety standards and regulations.

10. Up to how many pounds will this crib hold?
The limiting factor for using the crib is not weight, but height. The maximum height for a child to use a crib is 35″.

11. Are conversion rails included with the Stages Cribs?
This crib does not include the metal rails required to convert to a full size bed. We do not sell the bed rails to convert to a full size bed. These rails must be purchased separately from a bed rail retailer.

12. Is this crib paintable?
We do not recommend painting any of our cribs, but if you insist then you should only use non-toxic paint, which has no lead in it.

13. Is this crib made from wood or particle board?
This product may be made from a combination of solid wood/veneers/wood products.

14. What sort of metal bed frame do I need to convert to a full size bed?
To convert the crib into a full size bed, use a metal frame with a double ended attachment.

15. What size mattress should I buy for this crib?
The mattress size should be at least 27 1/4“x 51 5/8”, and should not be more than 6 inches thick. The mattress should be of such length and width that the gap between the mattress and the sides of the crib is not more than 1-3/16 inches when the mattress is pushed into the corner of the crib.

(3) Gliders

16. How much weight can this glider hold?
Stork Craft gliders can accommodate up to 250 lbs.

17. Does the glider lock?
No, this glider does not have a locking position.

18. Are the cushions removable?
Yes, the cushions are removable.

19. Can the cushions be cleaned?
Yes, the cushions for the glider are ‘spot cleanable’.

20. How can I order replacement cushions?
For replacement cushions you may contact Stork Craft customer service directly either by email or telephone.

Email: parts@storkcraft.com
Phone (toll free): 1-877-274-0277 (Monday to Friday, 7 AM to 3 PM Pacific Standard Time)

21. Does this chair recline?
No, this glider does not recline.

22. What material are the cushions?
The cushions vary from polyester to microfiber. It depends on the cushion type and color.

23. What are the dimensions of the glider seat?
The dimensions of the actual seat are 20″x18″.

24. What is under the seat cushion? Is it solid wood or springs?
Under the seat cushion is a mesh-like cover with springs underneath it.

(4) Safety

25. What type of paint is used in cribs?
The law says that you should use only non-toxic paint, which has no lead in it. Make sure that this is always the case when you buy a crib.

26. Are cribs governed by Safety Standards?
Yes. How cribs will be built and what safety features need to be incorporated into a crib is regulated by the Consumer Product Safety Commission in the United States, and Health Canada in Canada. It is illegal to build and sell cribs that do not meet these safety standards. The best manufacturers build their cribs to include both mandatory and suggested safety standards.

27. Is it safe to buy a crib in a garage sale?
We recommend you stay away from baby furniture that is sold in a garage sale. You never know how the crib was used, maintained, stored and, most importantly, whether it meets all current safety standards. Do what is most safe for your baby. Cribs that are sold in garage sales are not covered by manufacturers’ warranties.

28. How do I know if my used crib is safe?
We do not recommend buying a used/old crib in garage sales, as there is usually no way of knowing how old or safe it is, or where it was manufactured. If your crib was manufactured in Canada before 1986, the crib is most likely unsafe. Health Canada changed the safety standards in 1986. In the United States, additional voluntary standards were added in 1988 by ASTM (American Society for Testing and Materials) to make cribs even safer. If you do consider a used crib, there are a few ways to determine whether it is safe and whether it meets the current safety standards.

Inspect the crib and make sure that there are:

  • No missing parts
  • No loose parts
  • No joints are coming apart

If in doubt, do not use the crib. Your child’s safety should be your utmost priority.

29. What do I do if my crib does no meet the safety standards?
Do not use the crib. Break it apart and throw it in the garbage.

(5) Pricing

30. How do I get the prices for Stork Craft merchandise?
Prices for Stork Craft merchandise are published on the websites of designated retailers and are also available in stores that sell Stork Craft products. Because we are a business-to-business company, we do not sell our products to the end-customers directly.

31. Why do cribs vary so much in price?
The primary reason for price variations in cribs is the type of wood used in the crib. Cribs made from maple and oak are the most expensive. Additionally, various cribs contain different features, which cost the manufacturer a bit more. However, an inexpensive crib may not necessarily be an unsafe crib, so long as the crib was built by a reputable manufacturer.

(6) Color Match

32. I have purchased several Stork Craft items for a room set. Can I expect the colours of all the pieces to match exactly?
No. There are several variables involved: country of manufacture, type of wood available/used, and painting process. Depending on the country of manufacture, or even wood availability in the same country at different times, the same type of wood may not be used for every manufacturing run of an item. The same painting process may be used on two different types of woods, yet the wood may take the paint differently. Even within one tree, certain sections may react slightly differently to the painting process. This is just the nature of wood. So, while the colour will always be very close, there may be slight variations between items, or even within different parts of the same item. Part of the beauty and uniqueness of Stork Craft furniture are these natural variations that indicate real wood fabrication.

33. Do Stork Craft’s colours match well with other brands’ products?
Stork Craft products match best with other Stork Craft products. While the colour will always be very close within storkcraft products, there may be slight variations between items, or even within different parts of the same item. Part of the beauty and uniqueness of Stork Craft furniture are these natural variations that indicate real wood fabrication.